FAQ TITLE = Schedule an appointment with your Preferred Dealer
FAQ Description = Service Appointments
IN CAR = false
MOBILE = false
WEB = false


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Title = How to Schedule an Appointment via the App
1 --> Launch the Kia Access App
2 --> Log in
3 --> Select vehicle
4 --> Click on the <strong>Maintenance</strong> icon
5 --> Click on <strong>Request Appointment</strong>
6 --> Your preferred dealer is already selected, but you may update the preferred dealer by clicking on <strong>Change</strong>.
7 --> Select your issue
8 --> Click on <strong>Request Appointment/Submit</strong>


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Title = How to Schedule an Appointment online
1 --> Log into the Owner's Portal
2 --> Select the vehicle that you are requesting an appointment for
3 --> Click on <strong>Make an Appointment</strong>, located in the header
4 --> Your preferred dealer is already selected, but you may update the preferred dealer by clicking on <strong>Change Dealer</strong>.
5 --> Select the reason you are requesting an appointment, and then click on <strong>Request Appointment</strong>


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Title = How to Schedule an Appointment from the vehicle
1 --> Go to <strong>Vehicle Diagnostics</strong> screen on the head unit from your vehicle.
2 --> Select <strong>Schedule Service</strong> from the Head Unit.(<strong>Schedule Service</strong> is visible on the screen, only if there is a problem.)
3 --> Select <strong>Preferred</strong> or <strong>Nearest</strong>.
4 --> User will receive a message that the transferring of data was completed and user will be contacted by <strong>Dealer</strong>.



NOTE TITLE = IMPORTANT
NOTE DESCRIPTION = When an appointment request is sent, you will receive a call from your Preferred Dealer to the phone number you have configured in the Owner's Portal. If you do not receive a call, please call Roadside Assistance.