How to Disconnect Remote Vehicle Access

If you are a domestic abuse victim from CA or NY requesting to disconnect remote vehicle access, please use the “Request Service” button below. All other requests for disconnecting Kia Connect access may be submitted by contacting the Kia Connect Call Center at 844-886-9411 or visiting the Kia Customer Care Center.

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Submit a connected vehicle service request.

Request Service
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OR

Obtain a new connected vehicle service account.

Obtain New Account
Connected Vehicle Service Request

Here's what you need to know:

If you are a domestic abuse victim requesting to disconnect remote vehicle access, you must provide the following:

California Residents:

<ol> <li>VIN</li> <li>Proof of legal possession of the vehicle <ul class="circle"> <li>Domestic violence restraining order that awards possession or exclusive use of the vehicle</li> <li>Temporary Court Order</li> <li>Dissolution decree</li> OR <li>Legal Title</li> </ul> </li> </ol>

New York Residents:

<ol> <li>VIN</li> <li>Proof of legal possession of the vehicle <ul class="circle"> <li>Vehicle title</li> <li>Vehicle title paired with a lease agreement in the driver’s name</li> <li>Court order awarding sole possession or ownership</li> <li>Proof of marriage of the driver and owner of the car at the time the car was purchased or leased;</li> OR <li>Other proof as determined by the NY commissioner of motor vehicles in conjunction with the office for the prevention of domestic violence;</li> </ul> </li> <li>A written attestation that you are a victim of domestic violence. Download attestation form <a href="/content/dam/kia/us/owners/pdf/NY_WRITTEN_ATTESTATION.docx" target="_blank"><b>here</b></a>.</li> </ol>

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